FAQ

Frequently Asked Questions (FAQ)

1. Do you ship outside the lower 48 United States?

At this time, we only ship within the Continental United States. We can ship to Alaska, however delivery times are longer and arrival is not guaranteed due to distance.

2. What are the shipping charges for live coral fragments?

Shipping Pricing

• Orders under $200: $64.00 — UPS Next Day Air

• Orders $200–$400: $49.00 — UPS Next Day Air

• Orders over $400: 🚀 FREE UPS Next Day Air Shipping 🚀

Add-to-Existing Order Option: Available for orders that haven’t shipped yet.

3. What are your main system parameters?

We maintain stable, reef-optimized parameters to ensure healthy, thriving corals:

• Salinity: 1.025–1.026 S.G.

• Alkalinity: 7.5–8.0 dKH

• Calcium: 430–450 ppm

• Magnesium: 1350–1400 ppm

• Potassium: 390–410 ppm

• Nitrate: 0–0.25 ppm

• Phosphate: 0 ppm

4. Why do you only allow a two-week shipping window at checkout?

We designed our checkout calendar to keep things fast, simple, and efficient. Just select any available shipping date within the two-week window, and we’ll make sure your corals arrive on schedule.

5. What if my coral arrives Dead on Arrival (DOA)?

DOAs are rare, but reef life happens—and when it does, we make it right. To qualify for DOA coverage, please follow these simple steps:

• Email a clear photo of the coral under both blue and white aquarium lighting

• Coral must remain sealed in the original bag, with the seal clearly visible

• Photos must be submitted within 2 hours of UPS delivery

Approved DOA claims will receive store credit toward a future purchase—quick, fair, and reef-friendly.

6. What lighting are the coral photos taken under?

• White-light photos: ATI T-5 

• Blue-light photos: ReefBrite XHO Blue lighting

• Camera setup: Canon R6 with a 70mm macro lens

We do our best to represent each coral accurately—what you see is what you get!

7. Do you quarantine your corals?

Absolutely—YES!!!

Fraghouse Corals follows a rigorous THREE-STAGE quarantine process that spans several weeks before any coral reaches our grow-out systems:

1. Initial 15-minute Bayer dip (1 cup per gallon) upon arrival

2. After ~1 week in QT, corals are removed from their base, re-dipped, and transferred to the next QT tank

3. Corals remain in QT for several weeks while we monitor for algae and pests

4. Before entering the main grow-out system, corals are cut, dipped again, and inspected

This process ensures you receive clean, pest-free corals—no acro-eating, tank-destroying nightmares. Ever.